Country of Origin: China

Packed By: Togaz India

Manufactured By: China

We offer a hassle-free 10 days returns and exchange for products bought at MRP. Only exchange requests will be accepted for products bought during sales or at discounted prices.

• Refunds for prepaid orders will directly be initiated to the source account. For COD orders, you will receive a Cashgram link via SMS/email, which you can use to redeem the refund.
• Complaints regarding defective or incorrect products, and incomplete orders issue should be raised with us within 48 hours of receiving the products. Please do share the image or video highlighting your concern. For all such queries, please write to us at info@togaz.in
• If you wish to exchange a product, a store credit/credit note will be issued, which you can use to place a fresh order online. Please note that credit note/store credit cannot be encashed, and cannot be used for offline purchases.

1. Processing Time:

• Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Methods:

• We offer several shipping options to accommodate your needs, including standard, expedited, and express shipping.
• Shipping methods available for your order will be displayed during the checkout process, along with estimated delivery times and costs.

3. Shipping Rates:

• Shipping rates vary depending on the selected shipping method, destination, and the weight/size of your order.
• To determine the shipping cost for your order, please add items to your cart and proceed to checkout, where shipping rates will be calculated based on your shipping address and selected shipping method.

4. Delivery Time:

• Delivery times vary depending on the shipping method selected and the destination.
• Standard shipping typically takes 3-7 business days for domestic orders and 7-14 business days for international orders.
• Expedited and express shipping options are available for faster delivery times.

5. Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
• You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.

6. Shipping Restrictions:

• We currently ship to addresses within the United States and select international destinations. Please note that some products may have shipping restrictions based on their size, weight, or destination.
• We do not ship to P.O. boxes, APO/FPO addresses, or certain remote areas.

7. International Shipping:

• For international orders, please be aware that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
• International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.

8. Order Changes and Cancellations:

• Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before completing your purchase.
• If you need to make changes to your order, please contact our customer service team as soon as possible for assistance.

9. Lost or Damaged Packages:

• In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately.
• We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for your order.

10. Contact Us:

• If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Our customer service team is here to assist you and provide the best possible shopping experience.